At Pulso Mart, we want you to be satisfied with your purchase. If you need to return an eligible item, please review the conditions, procedures, costs, and refund timelines outlined below.

1. 30-Day Return Window

You have 30 calendar days from the date your order is delivered to request a return or exchange.

Return requests submitted after the 30-day return window may not be accepted.

2. Return Eligibility

Pulso Mart accepts returns for both defective and non-defective products, provided the return meets the requirements below.

To qualify for a return, the item must:

• Be in its original, unused condition.
• Show no signs of use, damage, modification, or alteration caused after delivery.
• Include all original parts, accessories, manuals, and components.
• Be returned in its original packaging whenever reasonably possible.
• Include valid proof of purchase, such as an order number or receipt.

If the original packaging is unavailable, the item must be securely packaged to prevent damage during return shipping.

Returns that do not meet these eligibility requirements may be declined.

Pulso Mart does not charge a restocking fee for eligible returns.

3. How to Request a Return

To start a return, contact our Customer Service team within 30 days of delivery:

Email: support@pulsomart.com
Please provide:

• Your full name.
• Your order number.
• The product you wish to return.
• The reason for the return.
• Clear photographs if the item is damaged, defective, or incorrect.

4. Return Authorization

After reviewing your request, we will provide return instructions and, where applicable, a Return Merchandise Authorization number.

Please do not send an item back without receiving return authorization and instructions from Pulso Mart.

Unauthorized returns may be delayed, refused, or returned to the sender.

5. Preparing and Mailing Your Return

Returns are accepted by mail only. We do not currently accept in-store returns.

When preparing your return:

1. Securely package the item and all original components.
2. Include proof of purchase inside the package.
3. Include or clearly display the provided return authorization information.
4. Mail the item to the return address included in your return instructions.

The return address may be different from our customer-service address. Please use only the return address provided by our team.

We recommend using a trackable shipping service. Pulso Mart is not responsible for return packages lost or damaged before they are received at the authorized return facility.

6. Return Shipping Costs

Non-Defective Returns

For returns involving:

• A change of mind.
• An item ordered by mistake.
• An item that is no longer wanted.
• Other non-defective return reasons.

The customer is responsible for the return shipping cost.

Original shipping charges, if any, are non-refundable unless required by applicable law or the return resulted from an error by Pulso Mart.

Damaged, Defective, or Incorrect Items

If the item received is damaged, defective, or different from the item ordered, Pulso Mart will cover the authorized return shipping cost.

Please contact us before mailing the item. We may provide a prepaid return label or other return instructions.

Return shipping costs sent without prior authorization may not be reimbursed.

7. Damaged, Defective, or Incorrect Orders

Please contact us as soon as possible if your order arrives damaged, defective, incomplete, or incorrect.

We recommend reporting these issues within 48 hours of delivery so we can investigate promptly. However, eligible claims remain subject to the applicable 30-day return window.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs of the item.
• Photographs of the packaging and shipping label, when relevant.

After reviewing the claim, we may offer:

• A replacement.
• An exchange.
• Necessary replacement parts.
• A refund to the original payment method.

8. Exchanges

Pulso Mart accepts exchanges for eligible items within the 30-day return window.

Exchanges are subject to:

• Product eligibility.
• Return inspection.
• Availability of the requested replacement item.

Where available, an eligible product may be exchanged for the same product or an approved replacement.

If the requested replacement is unavailable, we may issue a refund to the original payment method instead.

Customers must contact Pulso Mart and receive authorization before mailing an item for exchange.

9. Return Inspection

After receiving the returned item, we will inspect it to confirm that:

• The correct product was returned.
• The item meets the return eligibility requirements.
• All original components and accessories are included.
• The item has not been used, altered, or damaged after delivery.

We will notify you if additional information is required or if the return cannot be approved.

10. Refunds

Once the returned item has been received, inspected, and approved, Pulso Mart will initiate the refund to the original payment method within 2 business days.

After the refund is initiated, your bank, card issuer, or payment provider may require additional time to post the funds to your account. This additional processing time is controlled by the financial institution and is not included in Pulso Mart’s two-business-day processing period.

You will receive confirmation when the refund has been initiated.

11. Non-Returnable Situations

A return may be declined if:

• The request is submitted after the 30-day return window.
• The item shows signs of use, misuse, modification, or customer-caused damage.
• Parts, accessories, or required components are missing.
• Valid proof of purchase cannot be provided.
• The product was returned without authorization.
• The return package contains a different product from the item originally purchased.

Any product-specific return exception will be clearly disclosed on the relevant product page before purchase.

12. Contact Us

For questions about returns, exchanges, refunds, or this Return and Refund Policy, contact us:

Business Name: PulsoMart
Business Hours: Monday – Friday, 08:00 AM – 05:00 PM (GMT-06:00)
Business Email: support@pulsomart.com
Business Address: 6155 Sienna Trails #516, Beaumont, TX 77708, USA