Order Cancellation
Orders may be canceled before they have been processed or shipped.
If you wish to cancel your order, please contact our customer support team as soon as possible after placing your order. We will make every reasonable effort to accommodate your cancellation request.
Orders That Have Already Shipped
Once an order has been processed and shipped, it can no longer be canceled.
If you no longer wish to keep the item after receiving it, you may request a return in accordance with our applicable Return & Refund Policy.
How to Request a Cancellation
To request an order cancellation, please contact us with the following information:
- Your full name
- Order number
- Email address used for the order
- Reason for cancellation (optional)
Email: support@pulsomart.com
Phone: +1 409 572 9089
Cancellation Refunds
If your cancellation request is approved before your order has been processed or shipped, you will receive a full refund to your original payment method.
Approved refunds are typically processed within 5–10 business days, depending on your bank or payment provider.
Orders Refused at Delivery
If you refuse delivery of an order without prior authorization, additional shipping, return shipping, or handling fees may be deducted from your refund where permitted by applicable law.
PulsoMart’s Right to Cancel Orders
PulsoMart reserves the right to cancel any order for reasons including, but not limited to:
- Payment authorization failure
- Suspected fraud or unauthorized transactions
- Pricing or product listing errors
- Product unavailability or inventory shortages
- Incorrect or incomplete shipping information
- Circumstances beyond our reasonable control
If we cancel your order, you will be notified promptly. If payment has already been collected, you will receive a full refund to your original payment method.
Contact Us
If you have any questions regarding this Cancellation Policy or need assistance with your order, please contact us:
PulsoMart
Email: support@pulsomart.com
Phone: +1 409 572 9089
Address: 6155 Sienna Trails #516, Beaumont, TX 77708, USA